Agent Review Growth System
Health for California (Insurance Marketplace)
The Problem: In the competitive California health insurance marketplace, agents had almost no online presence. The entire organization had roughly 10 Google reviews—agents were losing clients to competitors with established reputations before they could even make a pitch.
What I Built: An end-to-end review acquisition engine with automated SMS/email workflows triggered post-enrollment. Each agent gets a custom landing page showcasing their reviews and credentials. Management tracks all review data live in Google Sheets—agent rankings, response rates, and coaching opportunities at a glance.
- Result: Scaled from ~10 to 9,000+ verified Google reviews over 4 years—a 900x increase in social proof across the agent network.
- Impact: Agents now compete on reputation instead of price. Individual landing pages drive higher conversion rates and management uses review velocity as a key performance metric.